Shipping Policy

At NutriCricket, we carefully schedule live-animal shipments to reduce time in transit and help your feeders arrive healthy.

Shipping Cost

Standard shipping is included in the prices of eligible products. Customers will not see a separate standard shipping charge at checkout unless an order requires a special service or an approved replacement shipment.

Shipping Methods

NutriCricket ships live orders using either:

• FedEx 2Day

• FedEx Ground when FedEx estimates that Ground will arrive as quickly as or faster than 2Day service

We select the most appropriate service based on the destination and expected transit time. Our goal is for live orders to arrive within two business days after shipment.

Delivery dates are estimates and may be affected by carrier delays, severe weather, holidays, or other circumstances outside our control.

Shipping Schedule

To prevent live shipments from being held in transit over a weekend, live orders normally ship Monday through Wednesday.

Orders placed later in the week may be held until the following Monday. We may ship an order on another day when we can confirm that it is expected to arrive safely before the weekend.

Orders placed before 2:00 p.m. Eastern Time may be eligible for same-day processing. Same-day shipment is not guaranteed.

Non-live and shelf-stable products may ship Monday through Friday.

Weather Conditions

Customers are responsible for checking the forecast at the delivery destination before placing a live-feeder order.

Live orders shipped when the forecasted temperature at the delivery destination is above 95°F on the scheduled delivery date are not covered by our Live Arrival Guarantee. These orders will not qualify for a refund, credit, or replacement if the feeders do not arrive alive.

NutriCricket may delay shipment when severe weather or unsafe conditions are expected. We will contact you if an extended delay is necessary.

Delivery Responsibilities

Please provide a complete and accurate street address. FedEx cannot deliver to a P.O. box.

The customer is responsible for:

• Providing an accurate and deliverable address

• Monitoring tracking information

• Being available to receive the shipment

• Retrieving the package promptly after delivery

• Confirming that an apartment, business, mailroom, or receiving office will accept live-insect shipments

A delay caused by an incorrect or incomplete address, an unavailable recipient, a refused shipment, or failure to retrieve the package promptly may void the Live Arrival Guarantee.

Do Not Refuse a Shipment

If a package appears delayed or damaged, please accept the delivery. Refusing or returning a live shipment voids the Live Arrival Guarantee and may result in additional carrier charges.

After accepting the package, photograph the packaging and its contents and contact us within 24 hours of the recorded delivery time.

Address Changes

Contact us immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after an order enters processing or has been transferred to FedEx.

Any carrier fees resulting from a customer-requested address correction may be charged to the customer.

Questions

Please contact NutriCricket customer service with your order number if you have questions about an order or its expected shipping date.