Return and Refund Policy

All NutriCricket sales are final. Orders cannot be canceled, returned, exchanged, or refunded after they have been placed, except where required by applicable law.

Please review your products, quantities, feeder sizes, shipping address, and payment information carefully before completing checkout.

Order Cancellations and Changes

Once an order has been placed, it cannot be canceled or refunded.

Contact NutriCricket immediately if you need to request an order change. We may be able to place an unshipped order on hold or correct certain information, but changes are not guaranteed.

Address changes requested after an order has entered processing or been transferred to FedEx may result in additional carrier charges paid by the customer.

Live Feeders

Live feeders cannot be returned or exchanged.

If eligible feeders do not arrive alive, the claim will be handled exclusively under our Live Arrival Guarantee. An approved claim qualifies for one replacement shipment of the affected live feeders for a $9.95 reshipment fee.

An approved Live Arrival Guarantee claim does not qualify for a cash refund.

Claims must be submitted within 24 hours of the carrier-recorded delivery time and include all photographs and information required by the Live Arrival Guarantee.

Live orders shipped when the forecasted temperature at the delivery destination is above 95°F on the scheduled delivery date are not eligible for a refund, credit, or replacement.

Food, Cricket Powder and Freeze-Dried Products

For health and food-safety reasons, edible products, cricket powder, freeze-dried feeders, supplements, and other consumable products cannot be returned or exchanged.

This applies whether the package is opened or unopened.

Supplies and Other Non-Live Products

Supplies and other non-live products are final sale and cannot be returned or exchanged because of customer preference, accidental purchase, or ordering the wrong product or size.

Damaged, Defective, Incorrect or Missing Products

If a non-live product arrives damaged, defective, incorrect, or missing, contact NutriCricket within 48 hours of the carrier-recorded delivery time.

Please provide:

• Your order number

• A description of the problem

• Clear photographs of the product

• Clear photographs of the packaging and shipping label

• Photographs of any visible damage

Keep the product and all original packaging until the claim has been reviewed.

If the claim is approved, NutriCricket may replace the affected item or provide another appropriate resolution at its discretion. A cash refund is not guaranteed.

Shipping Charges

Shipping costs included in product pricing, expedited-service charges, address-correction fees, and the $9.95 Live Arrival Guarantee reshipment fee are non-refundable.

Refused, Undeliverable or Unclaimed Shipments

Refunds, credits, and replacements will not be issued for orders that are:

• Refused by the customer

• Sent to an incorrect or incomplete address supplied by the customer

• Not retrieved promptly after delivery

• Rejected by an apartment office, business, mailroom, or receiving location

• Returned or redirected without NutriCricket’s authorization

• Delayed because the recipient was unavailable

Customers are responsible for providing an accurate, deliverable address and monitoring the shipment’s tracking information.

Duplicate Orders

Customers are responsible for reviewing their order before checkout. Duplicate or accidental orders are not eligible for cancellation or refund after placement.

Contact us immediately if you believe a technical error created a duplicate transaction. We will review the order records, but contacting us does not guarantee cancellation.

Subscriptions

Subscription orders that have already been created, processed, or charged are final and cannot be refunded.

Canceling or changing a subscription affects only future orders and must be completed before the next scheduled charge. Additional subscription terms may appear in our Subscription and Cancellation Policy.

Contact Us

Contact NutriCricket customer service with your order number and supporting photographs if you experience an order problem.

Nothing in this policy limits any rights that cannot legally be excluded under applicable law.